Increase customer engagement through gratitude

Industry: Telecomcations

Keywords: Design Thinking, Emotional Intelligence, Employee Engagement, Prototyping and Ideation Workshop

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Challenges:

• A large number of the workforce was leaving the client creating gaps in the talent pool

• Employees felt a disconnect across different departments

• Across the organisation there was a lack of wellbeing and gratitude in the workplace

Approach:

• Two live innovation labs to share insights with internal stakeholders

• A design sprint that was focused on creating a pilot with the client to implement simple, universal and quantifiable ways that measure how grateful employees are

Outcome:

• Creating more value around community engagement at the workplace and drive business impact

• Pilot a concept that measures how it affects employee satisfaction, productivity and general well-being in the business