Selected work
Every case study shown here has been anonymised in line with NDA obligations. If you'd like to discuss any project in detail, get in touch directly.
An international airline needed to launch a world-class guest experience — without a shared view of what 'great' looked like. We built the journey, the governance and the confidence to launch.
Families in need of support were having to retell their story at every service. Professionals were spending more time on admin than on people. We redesigned the referral system to fix both.
A healthcare provider needed to move beyond medical moments — designing a service that could support care recipients with diabetes through real, sustainable lifestyle change.
A major bank had invested months in research but couldn't get clarity on which proposition to back. In 10 weeks, we validated a platform concept with real landlords and tenants — and built the evidence to take it forward.
A major energy provider wanted to explore peer-to-peer renewable energy. The challenge wasn't technical — it was behavioural. We needed to understand whether people would actually participate.
A leading telecoms provider had a hard December deadline, a matrixed organisation, and a product being built without a clear understanding of who it was for. We changed that — and shipped on time.
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I work with a small number of organisations at any one time — with full focus and commitment to outcomes.